On 9/11 the world changed when those buildings fell --the way we work, get around, communicate, dream followed. And then, slowly but surely, it was back to the business of making a living. Some of the changes would prove fleeting, others permanent. The Coronavirus pandemic will prove yet again that progressive companies who put customers [...]
Coronavirus Causes Companies to Reconsider Telecommuting Tools Mention telecommuting to someone and it's almost a given they'll joke about working in pajamas, or voice concerns over productivity. However, now that Covid-19 (coronavirus) has sparked serious concerns about workforce safety, there's no question that telecommuting is a viable way to curtail the spread of this current [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and it only takes seconds for [...]
Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical support, [...]
What’s Phone System is Right for YOUR Business? If you're looking for a new business phone system, there are several questions you need to answer first. Do you need a full phone system that includes physical office telephones, or could your business get by with a virtual phone service that relies on mobile devices [...]
Why? They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of acquiring new customers. They are more forgiving when you make mistakes–even serious ones–especially if you have a system in place that [...]
Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice first caller resolution is an essential indicator of our businesses health [...]
Using Performance Coaching and Monitoring Tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee's conversational tone and tactics promote trust and loyalty only a direct discussion [...]
