CALL RECORDING & LIVE CALL MONITORING

Help your employees learn what they need to be effective

Clarity’s Performance Monitoring tools help fine-tune your business training and development 

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CALL MONITORING & RECORDING

Every call is important to your business

Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to your business.

Unless you can listen to both sides of a conversation, it’s impossible to know whether callers are receiving the type of quality service that includes accurate  information, good communication and the feeling of being valued.

Clarity’s suit of management tools help you coach new and existing staff to improve their overall phones skills.

  • Call Recording – automatically record inbound & outbound phone calls. Use best examples of great service to help train new team members.
  • Call Coaching – there is no better coaching tool than Live Call Monitoring with real-time with features that enable you to: Listen-in, Whisper or Join in.
    • Listen-In – monitor calls in real-time without anyone knowing there is a third person on the line.
    • Whisper –  assist an employee on what to say, coaching them as they learn how best to sell or service customers.
    • Join – gain instant access when situations merits your immediate assistance.

PERFORMANCE MONITORING TOOLS

Help you validate…

Call Quality

All callers are treated with tact, diplomacy and professionalism.

Call Consistency

Accurate information is being consistently relayed.

Improved Customer Service 

Customer service quality is maintained and measured.

Prospective Customers 

Questions and requests for service are being handled promptly.

Employee Demeanor 

Conversational tone and tactics promote trust and loyalty that only a direct discussion can deliver.

Performance monitoring tools are important for improving employee retention while you grow your customer base and overall business success. They also offer you unmatched insight into your customer experiences, helping you create exceptional service that competitors simply cannot match!

CALL ANALYTICS

It’s one thing to gather the data. It’s another to understand it.

Custom Call Reports and Analytics
Gain an immediate competitive advantage. Reports highlight opportunities to enhance business performance. Use data to help drive your decisions. Reports include:

  • answer times, hold times,
  • missed calls, abandoned calls,
  • # rings before an answer,
  • # transfers to answering service,
  • # by marketing tactic used
  • unreturned voicemails
  • …and more!

Emailed Reports
Receive a daily snapshot of calls from agent stats to call queues from the day before and quickly respond to changing customer calling trends.

LEARN MORE

Hi, my name is Dan and I’m here to help!

I’d love to talk about what Clarity can do for your business.

800.786.6160

CONTACT ME

Hi, my name is Dan and I’m here to help!

I’d love to talk about what Clarity can do for your business.

800.786.6160

CONTACT ME