We've reached the final chapter of our comprehensive Teamwork Series for pizzeria owners! Along the way, we've explored various areas of building and nurturing a cohesive team: Understanding the Power of Teamwork: 9 Insights for Pizzeria Owners 7 Must-Have Teamwork Skills to Look for in Your Next Pizzeria Hire 9 Proven Teamwork Training Ideas for [...]
Welcome back to our series on teamwork for pizzeria owners! In this installment, we're exploring how to build a strong team in your pizza business, starting with the hiring process. What are the essential teamwork skills you should look for and hire for? Keep reading to find out! 7 Teamwork Skills to Look for When [...]
Coaching employees is an essential managerial task that is crucial to cultivating effective teams. Optimizing your company’s coaching efforts require dedicated managerial support, consistency, and the right knowledge. Use these eight steps to coaching your employees to ensure that your team is delivering the best service possible to your customers. Number one: preparing for coaching [...]
Social skills are often learned in childhood. We quickly adopt a style of communication that accommodates our comfort level. Few of us actually consciously choose our communication style. Even if you have the communication skills of someone raised by wolves, you can learn to be an engaging conversationalist. It’s true. Learn to be confident [...]
How can some people be so persuasive while others can’t seem to convince anyone to do anything? Persuasion is part art and part science. Some people are born with the charisma that the rest of us lack. But anyone can become more persuasive with the right approach. Anyone that can read or write can [...]
Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and it only takes seconds for [...]
Let’s face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you’re talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn’t have to be that way. Here is some conference call etiquette do’s and don’ts so you […]
Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just […]
Using Performance Monitoring tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can […]
Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. *Hear both sides of the conversation first hand. *Deliver immediate coaching after the call. Whisper Mode – Softly relay information to your employee without the caller hearing you. […]
