TRADITIONAL CALL CENTER OR VIRTUAL CALL CENTER
All the benefits of a real call center, a virtual call center
Our virtual call center software lets your agents work from home, or the office, or a coffee shop, or wherever. Of course, it also lets them work in a call center.
FEATURES
Call Hold Queues
Automated Call Distribution
Route incoming calls to the right person to address a caller’s needs. You can also use rule-based instructions such as Caller ID, Automatic Number Identification, Interactive Voice Response or Dialed Number Identification services to determine how calls are handled.
Advanced Call Routing
Incoming callers are automatically routed to the most appropriate agent by expertise, geography, and more.
Supervisor Mode
Supervisors can Join or Listen-In to any call in progress. They can even offer coaching using our Whisper feature. You can also record all of your completed calls, or just selected lines, then download calls to review with employees in one-on-one coaching or team training sessions.
Agent Performance Reports
Receive a daily snapshot of calls from agent stats to call queues from the day before and quickly respond to changing customer calling trends.
HOW IT WORKS
How our call center software works
Our software supports a traditional call center where all the agents are in one location, or a virtual one where your representatives can be pretty much anywhere in the world. All they need is a phone, an internet connection and a web processor to become part of your virtual customer support, technical support, or sales team.
The Benefits of Home-Based Agents
Home-based agents are call center employees who have been empowered to work out of their home by our virtual call center software. These employees often love their status as home-based agents, because it gives them more flexibility than a typical call center set up. There’s no dress code. No distracting burble of coworkers conversing. And no commute.
You’ll love home-based agents, because virtual call centers often eliminate the cost of office space, lower equipment costs (employees supply their own equipment) and substantially reduce employee turnover rates.
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AVAILABLE OFFICE SYSTEM INTEGRATIONS
Our virtual call center integrates with these CRMs and services
By connecting your computer and Clarity’s telephony data, caller’s information is brought up right away through automated screen pops. Their issues and concerns are immediately updated in your primary customer record and you can quickly keep notes about conversations, deals and agreements that ensure the continuity of service.
