Customer Relations

Clarity’s COVID-19 (Coronavirus) Business Continuity Update

Distributed to all customers on March 12, 2020 Clarity Voice is committed to providing reliable services and minimizing disruption to your operations. As part of our standard operational practices, Clarity is actively monitoring the outbreak and spread of the COVID-19/ nCoV/ Coronavirus. Prior to the World Health Organization (WHO) announcing the Coronavirus as a pandemic [...]

By |2020-03-12T19:57:41+00:00March 12th, 2020|Business Phone System, Customer Relations|

How Dealerships Can Improve Call Quality With A Simple Checklist

Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance.  Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]

By |2019-12-23T19:45:05+00:00December 23rd, 2019|Call Quality, Customer Relations|

5 Ways Auto Attendants Increase the Value of Your Business

Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical support, [...]

By |2020-01-15T20:16:07+00:00August 20th, 2019|Business Phone System, Customer Relations|

8 Awesome Benefits That Loyal Customers Give Your Business

Why? They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of acquiring new customers. They are more forgiving when you make mistakes–even serious ones–especially if you have a system in place that [...]

By |2019-10-23T20:37:47+00:00July 30th, 2019|Customer Relations, Management Tools|

10 Best Ways to Improve First Call Issue Resolution Today

When today's customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your call [...]

By |2019-10-23T20:40:30+00:00July 9th, 2019|Call Handeling, Customer Relations|

Who Comes First? The Customer or The Employee

The Customer Employee Comes First Have it Your Way!? The Customer is Always Right!? Do everything with the customer in mind!? These are long-accepted mantras that a lot of companies have built cultures around. And it's worked well for some of them. But it's not bulletproof. Have it Your Way breaks down quickly when the [...]

By |2019-10-23T20:45:52+00:00June 11th, 2019|Call Handeling, Customer Relations|

Customer Loyalty Has Huge Impact to Your Bottom Line

Acquiring a new customer costs more than maintaining an existing one! Did you know? Loyal customers have a tendency to be less deal prone than non-loyal customers (Rauyruen & Miller Study) Loyal customers are likely to give free word-of-mouth advertising (Bowen & Shoemaker Study) Loyal customers have a greater tendency of purchasing products with only [...]

By |2019-10-24T00:36:56+00:00May 28th, 2019|Customer Relations|