Using Performance Coaching and Monitoring Tools, you can validate:
- All callers are treated with tact, diplomacy, and professionalism.
- Accurate information is being consistently relayed.
- Customer service quality is maintained and measured.
- Prospective customer questions and requests for service are being handled promptly.
- Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can deliver.
We have everything you need for an optimum Workforce Optimization program
Whether your most valuable employees use their phones to do sales, offer technical support or provide customer service you need them to perform their best.
Our workforce optimization tools give you the ability to track performance as well as enhance it through training.
Our Workforce Optimization offerings include the ability to:
- Record calls automatically or on-demand
- Live monitor calls and desktop activity for one or multiple stations until session ends
- And generate meaningful analytics and reports
The first step to optimization is to learn more about your options. Schedule your free demo, today.
Learn more about Clarity’s unique ability to help you monitor and motivate employees while you multiply your company’s profitability. Contact us now.
