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Stop guessing and know what happened to each customer call

Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and it only takes seconds for [...]

By |2019-09-03T15:10:06-04:00September 3rd, 2019|Benefits of VoIP, Management Tools|

3 Easy Ways to Maximize Your Internet Speed TODAY

Improving Your Network to Optimize HD Voice A well-planned, organized office computer network (or LAN) is foundational for high performing, secure business communications. In addition, VoIP traffic on your office computer network is much more sensitive to delay, latency, jitter, and packet loss than typical data applications. Simply put, following some simple guidelines will help [...]

By |2019-08-27T13:18:55-04:00August 27th, 2019|Internet Speed|

5 Ways Auto Attendants Increase the Value of Your Business

Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical support, [...]

By |2019-08-20T11:18:19-04:00August 20th, 2019|Business Phone System, Customer Relations|

What to do if your VoIP Calls are Breaking Up

Are Your VoIP Calls Breaking Up? Unified Communications solutions like Clarity Voice’s FranchisePhones® and DealerPhones® can enhance collaboration throughout your business ecosystem among employees, multiple locations and most importantly… your customers.  Today’s consumers are on-the-go and in a world of email and text messages, the way to differentiate your business is through personalized relationships developed [...]

By |2019-08-13T12:14:17-04:00August 13th, 2019|Benefits of VoIP, Business Phone System|

What Phone System is Right for YOUR Organization?

What’s Phone System is Right for YOUR Business? If you're looking for a new business phone system, there are several questions you need to answer first. Do you need a full phone system that includes physical office telephones, or could your business get by with a virtual phone service that relies on mobile devices [...]

By |2019-08-13T12:05:56-04:00August 6th, 2019|Business Phone System|

8 Awesome Benefits That Loyal Customers Give Your Business

Why? They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of acquiring new customers. They are more forgiving when you make mistakes–even serious ones–especially if you have a system in place that [...]

By |2019-08-13T12:05:56-04:00July 30th, 2019|Customer Relations, Management Tools|

10 Fantastic Tips for Hosting a Successful Conference Call

Let's face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you're talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn't have to be that way. Here is some conference call etiquette do's and don'ts so you [...]

By |2019-08-13T12:05:56-04:00July 23rd, 2019|Communication Tips, Telecommuting|

Let’s Talk Conference Call Etiquette For All

Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just [...]

By |2019-08-13T12:05:57-04:00July 16th, 2019|Communication Tips, Telecommuting|

10 Best Ways to Improve First Call Issue Resolution Today

When today's customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your call [...]

By |2019-08-13T12:05:57-04:00July 9th, 2019|Call Handeling, Customer Relations|

How to Create a Call Quality Evaluation Checklist for Your Organization

Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice first caller resolution is an essential indicator of our businesses health [...]

By |2019-08-13T12:05:57-04:00July 2nd, 2019|Management Tools|