Welcome back to our series for auto dealers on building customer trust. So far, we have outlined why customer trust is important and why consumers' distrust of dealerships seems to be growing. After laying the foundation, we began exploring ways you can build trust at your dealership, starting with customer service standards. Today, we are [...]
Welcome back to our series on customer service challenges! In our introductory article, we identified the top five customer service issues that every business faces. Now it’s time to tackle them one by one, starting with perhaps the most daunting: customer conflicts. No matter how dedicated you are to providing your customers with the best [...]
Welcome back to our series on brand experience for pizzeria owners. Having explored brand personality in our last article, we will discuss brand storytelling today. In this installment, you'll learn the art of crafting a powerful brand story for your pizzeria! What Is a Brand Story? Before diving into our tips on brand storytelling, let's [...]
Welcome back to our series on the role of trust in auto dealership success. After laying the foundation for why trust matters in our opening article, we now look closer at how your customer service standards can build trust. Read on for guidance on how to set customer service guidelines that exceed customer expectations and [...]
In today's business landscape, everyone from startups to established companies seems to be looking upwards—to the cloud! Cloud technology offers better efficiency, flexibility, and scalability, so it's no wonder businesses in every industry are migrating to the cloud. However, like any business move, there are a lot of considerations that go into the decision. If [...]
Last time, we began a new series for pizza business owners on brand experience. We started with Why Brand Experience Matters and set the stage to explore various aspects of brand experience in-depth. Continuing this journey, now we'll discuss one crucial element of brand experience: brand personality. So, what is brand personality? According to the [...]
In the recent KPA 2024 Dealership Trust Survey, the results about customer trust were eye-opening and somewhat concerning for auto dealerships across the nation. 76% of Americans don't trust dealerships to be honest about pricing. 86% are wary of hidden fees. 84% feel there's a lack of price transparency. These numbers show that most Americans [...]
Good customer service is the backbone of any successful franchise, but let's face it, it's tough to get it right every time. If you're looking for solutions to the customer service challenges you face every day, you've come to the right place. Today, we're kicking off a series about tackling customer service challenges head-on. In [...]
Ever wondered why some pizza restaurants become the talk of the town while others struggle to make a mark? It's all about the brand experience—the secret sauce to standing out in the crowded pizza industry. If you're curious about how to elevate your brand experience, you've come to the right place. Today, we're kicking off [...]
Deciding whether employees should use their personal phones for work use feels like walking a tightrope. You're balancing efficiency against privacy and cost savings against potential headaches. It's a modern dilemma with no one-size-fits-all answer. As experts in business communication, we wanted to weigh in on this hot topic and share insight to help you [...]
