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3 Ways to Maximize Your Internet Speed – TODAY

Improving Your Network to Optimize HD Voice A well-planned, organized office computer network (or LAN) is foundational for high performing, secure business communications. In addition, VoIP traffic on your office computer network is much more sensitive to delay, latency, jitter, and packet loss than typical data applications. [...]

5 Ways Auto Attendants Can Increase Sales & Service in Your Business

Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical [...]

Are Your Calls Breaking Up?

Are Your VoIP Calls Breaking Up? Unified Communications solutions like Clarity Voice’s FranchisePhones® and DealerPhones® can enhance collaboration throughout your business ecosystem among employees, multiple locations and most importantly… your customers.  Today’s consumers are on-the-go and in a world of email and text messages, the way to differentiate your business is through personalized relationships [...]

By |2018-06-22T19:09:10+00:00June 22nd, 2018|Benefits of VoIP, Communication Tips|0 Comments

What Phone System is Right for YOUR Business?

What’s Phone System is Right for YOUR Business? If you're looking for a new business phone system in 2018, there are several questions you need to answer first. Do you need a full phone system that includes physical office telephones, or could your business get by with a virtual phone service that relies on [...]

By |2018-06-22T16:52:48+00:00May 3rd, 2018|Benefits of VoIP, Communication Tips|0 Comments

Eight Benefits That Loyal Customers Deliver to Your Business

They buy more and are often willing to pay more. This creates a steadier cash flow for your business. They refer others to your company, saving you the marketing and advertising costs of acquiring new customers. They are more forgiving when you make mistakes–even serious ones–especially if you have a system in place that empowers [...]

By |2018-05-22T18:41:39+00:00July 19th, 2017|Benefits of VoIP, Management Tools|Comments Off on Eight Benefits That Loyal Customers Deliver to Your Business

10 Tips: Hosting Conference Calls

Let's face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you're talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn't have to be that way. Here is some conference call etiquette do's and don'ts so you [...]

By |2018-05-22T13:06:03+00:00June 29th, 2017|Call Handeling, Collaboration, Management Tools|Comments Off on 10 Tips: Hosting Conference Calls

Conference Calls Etiquette For Participants

Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just [...]

By |2018-05-22T13:07:30+00:00May 5th, 2017|Call Handeling, Collaboration, Communication Tips, Management Tools|Comments Off on Conference Calls Etiquette For Participants

10 Ways You Can Improve First Call Issue Resolution For Customers

When today’s customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice® First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your [...]

By |2018-05-22T13:54:51+00:00March 13th, 2017|Call Handeling, Communication Tips, Management Tools|Comments Off on 10 Ways You Can Improve First Call Issue Resolution For Customers

Creating Your Company’s Call Quality Evaluation Checklist

Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice® first caller resolution is an essential indicator of our businesses [...]

By |2018-05-22T13:58:01+00:00December 8th, 2016|Call Handeling, Communication Tips, Management Tools, Training|Comments Off on Creating Your Company’s Call Quality Evaluation Checklist

Top 5 Benefits of Clarity’s® Performance Monitoring and Call Coaching Tools

Using Performance Monitoring tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can deliver. [...]

By |2018-05-22T13:59:55+00:00December 8th, 2016|Call Handeling, Collaboration, Communication Tips, Management Tools|Comments Off on Top 5 Benefits of Clarity’s® Performance Monitoring and Call Coaching Tools