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High employee turnover is costing you more than you realize

Estimating the cost of employee turnover seems to vary by wage and role of employee. For example, a CAP study found average costs to replace an employee are: 16% of annual salary for high-turnover, low-paying jobs (earning under $30,000 a year). For example, the cost to replace a $10/hour retail employee would be $3,328. 20% of annual [...]

By |2019-05-21T11:41:38-04:00May 21st, 2019|Employee Engagement, Telecommuting|

Top 5 Reasons Why Employee Engagement is of the Utmost Importance

Years of statistics make a convincing case for having engaged employees. Here are the top 5 reasons why having engaged employees is a must for your organization: 1. Improved productivity Engaged employees find their job to be motivating and personally fulfilling and therefore tend to be more productive on the job than disengaged employees. Research [...]

By |2019-05-16T12:51:48-04:00May 16th, 2019|Employee Engagement, Management Tools|

12 Expert Conflict Resolution Tips for Excellent Customer Service

In business and life, conflict is inevitable. The key to success is learning how to effectively handle conflict. If you don't adequately address and resolve issues as they arise, they can negatively impact customer retention, loyalty, and your reputation. Most conflicts can be resolved in their earliest stages. Here are 12 conflict resolution tips for [...]

By |2019-05-07T16:34:33-04:00May 7th, 2019|Communication Tips|

Terrific Tips for Training New or Promoted Employees

Customer service expectations are rising. Clarity Voice® has 15 tips for training new or promoted employees. Today's customers expect more than just an answer to their questions. They want real-time, personalized support delivered by a skilled employee. As a result of this change, businesses are investing more time, money and effort into developing of employee training and [...]

By |2019-04-30T13:07:00-04:00April 30th, 2019|Management Tools, Training|

Advantage of Telecommuting Employees for Your Company

Make the road less traveled the way to work! Based on a synthesis of reviewing thousands of studies, interviews with dozens of telecommuting enthusiasts and naysayers, researchers, and venture capitalists who invest in the remote work model, Fortune 500 executives, virtual employers, and dozens of home-based workers in wide variety of professions, list ‘factoids’ for your consideration [...]

By |2019-04-24T11:18:43-04:00April 24th, 2019|Telecommuting|

Increase In Telecommuting Is A Sign Of The Times

More than just improved technology, businesses bottom-line benefits are driving the change to telecommute. A shift in workforce demographics and priorities — and improved technology from Clarity Voice® — are the main reasons the U.S. has seen a threefold increase in telecommuting during the past 20 years, experts say. "You have younger employees who are quick [...]

By |2019-04-16T15:46:08-04:00April 16th, 2019|Telecommuting|

Eight Easy Steps To Effectively Coach Your Employees

Coaching employees is an essential managerial task that is crucial to cultivating effective teams. Optimizing your company’s coaching efforts requires dedicated managerial support, consistency, and the right knowledge. Use these eight steps to coach your employees and ensure your team is delivering the best service possible to your customers. 1. Preparing for coaching sessions This [...]

By |2019-04-10T16:48:53-04:00April 10th, 2019|Management Tools|

Stop guessing – know what’s happened to each call.

Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and [...]

By |2019-04-01T20:44:12-04:00April 1st, 2019|Benefits of VoIP, Call Handeling, Communication Tips|

3 Ways to Maximize Your Internet Speed – TODAY

Improving Your Network to Optimize HD Voice A well-planned, organized office computer network (or LAN) is foundational for high performing, secure business communications. In addition, VoIP traffic on your office computer network is much more sensitive to delay, latency, jitter, and packet loss than typical data applications. [...]

By |2019-03-06T16:16:45-04:00August 2nd, 2018|Benefits of VoIP, Call Handeling, Communication Tips|

5 Ways Auto Attendants Can Increase Sales & Service in Your Business

Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical [...]

By |2018-07-02T13:38:20-04:00July 2nd, 2018|Benefits of VoIP, Call Handeling, Communication Tips|