Welcome back to our series dedicated to teamwork in the pizza business! Last time, we discussed how to hire for teamwork by identifying specific skills in your applicants. Now, we want to focus on training your employees to excel as a team. In this article, we share nine practical teamwork training ideas. Whether you're just [...]
Welcome to the final installment in our employee training series tailored for franchise business owners! Implementing an effective training program is no small feat; it comes with its own challenges. In this article, we'll dive into eight common employee training challenges you might face and offer actionable advice to overcome them. Also, for those interested [...]
Tips for Training New or Promoted Employees Customer service expectations are rising. Today's customers expect more than just an answer to their questions. They want real time, personalized support delivered by a skilled employee. As a result of this change, businesses are investing more time, money and effort into the developing employee training and development [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and it only takes seconds for [...]
Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice first caller resolution is an essential indicator of our businesses health [...]
Using Performance Coaching and Monitoring Tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee's conversational tone and tactics promote trust and loyalty only a direct discussion [...]
1. Listen-In Mode Live monitoring of calls in real-time while you silently listen-in. Reduce stress for employees because you're not leaning over their shoulder trying to listen. Hear both sides of the conversation first hand. Deliver immediate coaching after the call. 2. Whisper Mode Softly relay information to your employee without the caller hearing you. [...]
Customer service expectations are rising. Clarity Voice® has 15 tips for training new or promoted employees. Today’s customers expect more than just an answer to their questions. They want real-time, personalized support delivered by a skilled employee. As a result of this change, businesses are investing more time, money and effort into developing of employee training and […]
Today’s customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice® first caller resolution is an essential indicator of our businesses […]
