Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to your business.
Unless you can listen to both sides of a conversation, it’s impossible to know whether callers are receiving the type of quality service that includes accurate information, good communication and the feeling of being valued.
Clarity’s suit of management tools help you coach new and existing staff to improve their overall phones skills.
- Call Recording – automatically record inbound & outbound phone calls. Use best examples of great service to help train new team members.
- Call Coaching – there is no better coaching tool than Live Call Monitoring with real-time with features that enable you to: Listen-in, Whisper or Join in.
- Listen-In – monitor calls in real-time without anyone knowing there is a third person on the line.
- Whisper – assist an employee on what to say, coaching them as they learn how best to sell or service customers.
- Join – gain instant access when situations merits your immediate assistance.