WORKFORCE OPTIMIZATION

Help your employees be their best with our Workforce Optimization tools

These services are great whether you have a call center or not.

NOW WE’RE TALKING^℠

…finally a phone service designed to increase sales & improve customer service

Track & Enhance Performance

Whether your most valuable employees use their phones to do sales, offer technical support or provide customer service you need tools to help them perform their best.

Improving Insights

Tools you need to monitor your staff’s interactions with customers. Train new employees with Call Recording, Listen-In or Join functions.

Insight & Analytics

With our system you will know how well your team is doing – from staffing to answering the phones and managing your marketing budget.

CALL MONITORING & RECORDING

Every call is important to your business

Every customer contact is a potential sales and marketing opportunity, and an opportunity to strengthen a customer’s loyalty to your business.

Unless you can listen to both sides of a conversation, it’s impossible to know whether callers are receiving the type of quality service that includes accurate information, good communication and the feeling of being valued.

Clarity’s suit of management tools help you coach new and existing staff to improve their overall phones skills.

Call Recording – automatically record inbound & outbound phone calls. Use best examples of great service to help train new team members.
Call Coaching – there is no better coaching tool than Live Call Monitoring with real-time with features that enable you to: Listen-in, Whisper or Join in.
- Listen-In – monitor calls in real-time without anyone knowing there is a third person on the line.
- Whisper – assist an employee on what to say, coaching them as they learn how best to sell or service customers.
- Join – gain instant access when situations merits your immediate assistance.

CALL ANALYTICS

It’s one thing to gather the data. It’s another to understand it.

Custom Call Reports and Analytics
Gain an immediate competitive advantage. Reports highlight opportunities to enhance business performance. Use data to help drive your decisions. Reports include

answer times, hold times,
missed calls, abandoned calls,
# rings before an answer,
# transfers to answering service,
# by marketing tactic used
unreturned voicemails
…and more!

Emailed Reports
Receive a daily snapshot of calls from agent stats to call queues from the day before and quickly respond to changing customer calling trends.

CLARITY OFFICE ANYWHERE APP

All the power of your office phone system in the palm of your hand.

This FREE app allows you to use your mobile devices to access your Clarity VoIP account from anywhere in the world. Use it to make phone calls to and from your business line, access voicemails, transfer calls across devices, manage your availability and more!