FAQ about VoIP phone solution from Clarity Voice
These questions are often asked by people who haven’t yet experienced the power of VoIP phone solution from Clarity Voice:
Voice over Internet Protocol (VoIP), is a technology that allows you to make voice calls using an Internet connection instead of a regular POTS (Plain Old Telephone System) or basic analog phone lines. A protocol is a set of rules used to allow orderly communication. Thus, Voice over Internet Protocol means voice data that travels by way of the same protocols used on the internet. VoIP isn’t a new technology – it’s been around for many years and is now reliable enough to be the primary choice for business customers due to its ability to deliver advanced call handling functions at a fraction of the cost of building an internal PBX (private branch exchange) telephone network within a company.
A cloud phone system is a Voice over IP (VoIP) based business telephone platform that is hosted by a third-party provider. Cloud phone systems offer advanced security and telephony features such as: extension dialing, auto attendants, virtual assistants and conference bridges.
Yes, Clarity sells both Poly and Yealink phones that can be purchased or leased.
In some cases, Poly phones can be reprovisioned to work on Clarity’s cloud phone system. The phone model must be a VVX or newer model, on firmware 5.1.1 or higher.
Yes, Clarity offers a mobile app that can be used as your virtual desk phone so your office caller ID will appear when making outbound calls.
Yes, Clarity has coverage throughout US and Canada. In rare instances if a phone number is rented from a carrier, the carrier must release the phone number to be ported to Clarity. An account manager can assist you in determining the portability of your current phone numbers as part of the purchase process.
Yes, you can request a vanity number. These are subject to availably within your market area.
To ensure the highest quality conversations, Clarity recommends and sells a QoS Router that will prioritize your VoIP traffic over all other internet traffic. Watch our short video here. For larger office we recommend using our Watchdog™ monitoring service to ensure consistent service is maintained for all your office systems.
Yes, you will need high speed business class internet. Clarity Concierge offers a complementary pricing service if you need assistance with finding an affordable Internet Service Provider in your area.
No, Clarity Voice offers both month-to-month pricing, as well as 24- and 36-month contracts. Price discounts are awarded based on the commitment term and total volume of your contract.
With Clarity, you can have as many numbers as you want to forward to your business number.
Yes, you can simultaneously route callers to multiple numbers. For example, you can have your number ring to your business office, cell phone, or home office.
Clarity offers an ATA (analog telephone adaptor) that connects to your fax machine, so faxes can be sent and received through your fax machine, using IP faxing technology. You can rent or purchase this device to convert your traditional fax machine to accept Clarity’s digital VoIP signal.
Yes, you may create and upload your own personal greetings and hold music, as long as they are in a .wav or .mp3 format or Clarity Support can upload them for you. Clarity also offers professional recordings for setup or ongoing promotion.