Our last article shared a surprising finding from the 2022 Automotive Benchmarks Report: 41.2 percent of qualified leads are being "mishandled" in automotive dealerships. The specific problems identified in the report include: Missed Calls: 6.5 percent of calls from qualified leads are missed. Hold Times: The qualified sales calls that were answered experienced a 74-second [...]
Tips for Training New or Promoted Employees Customer service expectations are rising. Today's customers expect more than just an answer to their questions. They want real time, personalized support delivered by a skilled employee. As a result of this change, businesses are investing more time, money and effort into the developing employee training and development [...]
Marketing strategies continuously evolve. What worked last year, may not attract as many new customers this year. Just think of how quickly audiences shifted from using MySpace to Facebook or from AOL to any assortment of free email service providers. For your business to stay ahead of the competition, it must stay current with the [...]
Coaching employees is an essential managerial task that is crucial to cultivating effective teams. Optimizing your company’s coaching efforts require dedicated managerial support, consistency, and the right knowledge. Use these eight steps to coaching your employees to ensure that your team is delivering the best service possible to your customers. Number one: preparing for coaching [...]
8 Essentials for Helping Your Franchise network Thrive Leading a digital transformation across your franchise network doesn’t need to be difficult. If you're planning on modernizing your franchise operational systems, you've likely been planning, saving, and preparing for a while. But with limited time and finite funds, you've got to make the most of [...]
We've all been lied to and we've all lied at some point in our lives. But don't you hate it when you uncover a liar? It leaves you feeling betrayed and hurt. Here are seventeen things to look for when spotting a liar: 1. Body language speaks louder than words. If the person you're [...]
Powering Your Growth With Boomers and Millennials More employers are seeing telework as a relatively inexpensive perk that improves work/life balance. In another study from California research firm Global Workplace Analytics, 95 percent of employers said the ability to telework has a significant positive impact on employee retention, too. Are you ready to attract [...]
Chances are, you wouldn’t intentionally hand out a business card with coffee stains on it. And I would hope you wouldn’t show up to an important meeting with an un-ironed shirt. My point? You shouldn’t show up to a client call or team meeting without enterprise-grade audio and video. Whether you are a small business [...]
Stay connected and motivating a remote sales team is a challenge that sales managers have struggled with for years. Today, Melissa Fisher, Chief Operating Officer at Clarity Voice discusses the impact technology has had on the sales management function and shares techniques you can use to manage, coach, and lead a remote sales team. [...]
When today’s customers call you, they expect your customer service & support teams to effortlessly resolve their issues with speed and accuracy. At Clarity Voice, first caller resolution (FCR) is an essential indicator of our business's health. We know your time is valuable and we try to resolve any concerns with you in the first [...]
