We know for your business, answering the phone on the first ring is your goal. But, sometimes, that’s just not possible. What do your customers hear when they call your business and are put on hold or wait to be transferred? If it’s a robotic voice, the dreaded elevator music or even dead silence, it [...]
Clarity Voice VoIP Network Safe. Secure. Scalable. Protecting your communications against fraud and abuse. Security - why do I need it? Clarity offers you added peace of mind by instituting robust security measures at every level for your architecture and processes. These include the physical, network, host, [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and it only takes seconds for [...]
Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice first caller resolution is an essential indicator of our businesses health [...]
1. Listen-In Mode Live monitoring of calls in real-time while you silently listen-in. Reduce stress for employees because you're not leaning over their shoulder trying to listen. Hear both sides of the conversation first hand. Deliver immediate coaching after the call. 2. Whisper Mode Softly relay information to your employee without the caller hearing you. [...]
