In our last few articles, we’ve discussed how to train staff in your auto dealership to handle inbound sales calls effectively. We’ve offered tips for answering the call, understanding the caller’s needs, showing the value of your auto dealership, and building a relationship with the caller. There is one final component of effective call handling, [...]
Everyone knows how to answer a phone call. After all, we carry phones in our pockets and reach for them several times per day. However, our recent series of articles for auto dealerships cautions against skipping call handling training with your employees. So far, we’ve learned: Inbound phone calls to auto dealerships are on the [...]
Our last article shared an overview of five principles auto dealers should use to manage inbound calls. Specifically, successful inbound call handling includes: Answering the call Understanding the caller’s needs Showing the value of your auto dealership Building a relationship with the caller Setting an appointment for the caller to come into the dealership But [...]
Lead generation is hugely important for auto dealerships, so we recently covered the topic in a two-part series that looked at 6 Online Lead Generation Strategies and then 5 Offline Lead Generation Strategies. As vital as lead generation is, what you do next will make all the difference. Knowing how to manage leads and nurture [...]
Consistency in the quality of operations is vital for all franchise businesses. It helps ensure that the brand message is clear and recognizable. It also gives customers a uniform experience from store to store. Chances are you've received guidance from the franchisor on how to maintain consistency in your branding and messaging. Following these guidelines [...]
As a pizzeria owner, you wear a lot of hats. With your hands busy in the day-to-day running of the business, you may not have time to keep up with the latest trends in the pizza industry. But competition is fierce, and customers have choices. Fall behind the most important trends, and your customers might [...]
We know for your business, answering the phone on the first ring is your goal. But, sometimes, that’s just not possible. What do your customers hear when they call your business and are put on hold or wait to be transferred? If it’s a robotic voice, the dreaded elevator music or even dead silence, it [...]
Tips for Training New or Promoted Employees Customer service expectations are rising. Today's customers expect more than just an answer to their questions. They want real time, personalized support delivered by a skilled employee. As a result of this change, businesses are investing more time, money and effort into the developing employee training and development [...]
Marketing strategies continuously evolve. What worked last year, may not attract as many new customers this year. Just think of how quickly audiences shifted from using MySpace to Facebook or from AOL to any assortment of free email service providers. For your business to stay ahead of the competition, it must stay current with the [...]
When today’s customers call you, they expect your customer service & support teams to effortlessly resolve their issues with speed and accuracy. At Clarity Voice, first caller resolution (FCR) is an essential indicator of our business's health. We know your time is valuable and we try to resolve any concerns with you in the first [...]
