Phone etiquette is essential to maintaining customer satisfaction and representing your brand professionally. Here's what small business owners should know about managing the phone lines. Customer service over the phone matters a great deal to customer satisfaction and your brand's professionalism. Customer service requires etiquette that is often unspoken but always expected by your customers. [...]
Social skills are often learned in childhood. We quickly adopt a style of communication that accommodates our comfort level. Few of us actually consciously choose our communication style. Even if you have the communication skills of someone raised by wolves, you can learn to be an engaging conversationalist. It’s true. Learn to be confident [...]
Customer Service Success Great Ideas The Six Steps to Service Recovery Are: Respond Rapidly Take Ownership Apologize Sincerely Solve the Problem Manage Their Feelings Verify Satisfaction Death Words of Customer Service: Calm Down Can I Be Honest With You? No Problem (it IS a problem for them) Our Computers Are Slow… What’s Your Name [...]
How can some people be so persuasive while others can’t seem to convince anyone to do anything? Persuasion is part art and part science. Some people are born with the charisma that the rest of us lack. But anyone can become more persuasive with the right approach. Anyone that can read or write can [...]
In this day and age, we see several business communication systems pop up every so often. This makes it difficult for business owners to make a selection that is effective and the closest fit to what they want. It is particularly tricky when choosing VoIP (Voice over Internet Protocol) as it has a significant prominence [...]
Cloud computing changes the economics from a capital investment to a pay-as-you-go model and is becoming more ingrained in businesses every day. It's the benefits to efficiency, speed, and cost savings that resonate with entrepreneurial owners and chief financial officers. But the question many are asking is: "How can I harness the cloud to impact [...]
VoIP stands for Voice Over Internet Protocol – It is a technology that converts your voice into digital signals and sends them over the internet to the other person. Often when businesses consider replacing their legacy phone system, the easy choice is VoIP. However, today – Business phone systems have evolved and are now classified [...]
Regardless of what your business is about and whether it is big or small, your communication system is often the lifeline for sales, service, and ultimately, supports the growth of your company. If you want to grow your business, make sure your communication system can scale with you, keeping pace with the collaboration needs of [...]
5 Little-Known Methods to Make More Sales Using Nothing but Your Phone Most cloud phone companies just want to sell you a phone. At Clarity Voice, we want to help you use your phone to make more sales. Everyone who works at Clarity is highly trained in both our technology and the customer behaviors [...]
Clarity Voice - Your Most Powerful Business Tool Scalable. Agile. Reliable. When is a phone, just a phone? A phone is just a phone, but when you upgrade from an average business phone to Clarity Voice, your phone becomes one of your business’s most powerful tools. Check [...]
