Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. *Hear both sides of the conversation first hand. *Deliver immediate coaching after the call. Whisper Mode – Softly relay information to your employee without the caller hearing you. […]
The Customer Employee Comes First “Have it Your Way!” “The Customer is Always Right!” “Do everything with the customer in mind!” These are long-accepted mantras that a lot of companies have built cultures around. And it’s worked well for some of them. But it’s not bulletproof. “Have it Your Way” breaks down quickly when […]
In business and life, conflict is inevitable. The key to success is learning how to effectively handle conflict. If you don’t adequately address and resolve issues as they arise, they can negatively impact customer retention, loyalty, and your reputation. Most conflicts can be resolved in their earliest stages. Here are 12 conflict resolution tips […]
15 Tips for Training Employees Introduce the team. Educate your new employee about your business. Explain the importance of schedule adherence. Bring top performing employees to training. Explain their role in building customer relationships. Teach employees your common call handling best practices. Teach employees phone etiquette. Educate the employees about their desired outcomes. Show […]
