Phone etiquette is essential to maintaining customer satisfaction and representing your brand professionally. Here's what small business owners should know about managing the phone lines. Customer service over the phone matters a great deal to customer satisfaction and your brand's professionalism. Customer service requires etiquette that is often unspoken but always expected by your customers. [...]
VoIP stands for Voice Over Internet Protocol – It is a technology that converts your voice into digital signals and sends them over the internet to the other person. Often when businesses consider replacing their legacy phone system, the easy choice is VoIP. However, today – Business phone systems have evolved and are now classified [...]
Voice over Internet Protocol Business (VoIP) or IP communication is a method of having conversations over the internet rather than through traditional telephone lines. IP phones look like conventional handheld devices but offer various business benefits traditional telephones simply can't match. Plus, with VoIP, users can choose desk phones, cellular, or computer softphone apps, making [...]
Clarity Voice - Your Most Powerful Business Tool Scalable. Agile. Reliable. When is a phone, just a phone? A phone is just a phone, but when you upgrade from an average business phone to Clarity Voice, your phone becomes one of your business’s most powerful tools. Check [...]
For home care franchisees, a phone call is the first interaction clients have with you. Make sure you never miss customer calls - or sales opportunities - with Clarity's Auto Receptionist. Included with all FranchisePhones® packages, Clarity's Auto-Receptionist answers all of your incoming calls with a professional greeting, then automatically transfers callers to the appropriate [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
When today's customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your call [...]
The Customer Employee Comes First Have it Your Way!? The Customer is Always Right!? Do everything with the customer in mind!? These are long-accepted mantras that a lot of companies have built cultures around. And it's worked well for some of them. But it's not bulletproof. Have it Your Way breaks down quickly when the [...]
