Future Proof Your Franchise

At FranchisePhones by Clarity you can customize and configure your communication system based on how your brand wants inquiries handled. Clarity’s award-winning USA based customer support serves as an extension of your technical team, training, troubleshooting, and deploying your brands best practices across all system users. We don’t simply set it and forget it OR expect your franchisees to figure it out surfing a support site OR calling an overseas call center.

The days of waiting for your phone vendor to arrive at the business are gone. One call or one click can update the best-practice guides used in deploying your franchisee’s
phone system.

Do it yourself, or we’ll do it for you – you choose. We’ve exclusively served Franchising for nearly 20 years. We understand how we set up your communication system could impact Joint-Employer, AB-5, Privacy Policies, E911 Liability, FCC Fee Remittance, Wiretap Compliance, privacy protocols, and more. We’ll work with your headquarters team to bake-in your best practices for inquiry handling improving brand consistency and operational excellence.

HOW THIS HELPS YOUR BRAND:

FranchisePhones systems are designed to scale with your growing network. For example, as a franchisor you can maintain ownership of all your marketed telephone numbers and franchisees simply activate local service. Through years of ownership changes you maintain marketing control and have detailed call-tracking linked to local units.

Clarity also offers open-source APIs to connect your FranchisePhones call data to other critical office systems. If you need your POS to screen-pop customer records when a call comes in – no problem. Want to instantly log a call into your Cloud-CRM like SalesForce.com? We can do that too. Over 200 CRM systems are already connected to Clarity.

With traditional telephone systems, the option of trying to view multiple franchise locations data to compare compliance or performance is impossible. With FranchisePhones we offer both franchisee and franchisor dashboards highlighting key data to help managers improve staffing, training, sales, and customer service.

HOW THIS HELPS MY FRANCHISE SYSTEM:

This is a big one. In the cloud communication systems like FranchisePhones by Clarity, mobile devices (cellphones, laptops and tablets) are just another endpoint within the same communication system. This is accomplished by accessing Mobile Apps utilizing WiFi or cellular connection to the cloud. With integrated mobility, calls generated on the Mobile App are recognized on Caller ID as calls from your franchise brand, and employees get seamless access to the phone system while on the go.

Our SmartDesk phones are offered as a rentable Devices as a Service (DaaS) if franchise owners prefer traditional office setups. We understand local unit economics and work with your franchisees to create a best-fit plan for their unique situation.

You can choose to pass caller ID information to mobile devices or protect your prospect data. It’s a winner for your on-the-go employees and for your franchisee’s BYOD (bring your own device) policy as a whole.

HOW THIS HELPS MY FRANCHISEES:

Cloud-based phone systems are managed virtually, instead of on-site at your franchise location. So, if customers should ever experience technical difficulties, they can simply contact us and have the issue corrected virtually and quickly. Companies like Clarity also understand the benefits of in-sourcing support.

Our USA based technically certified support staff is available for consultation or how-to instruction. It’s an efficient way for your communication system, security, updates, and user training to be managed, allowing your teams to spend more time helping customers. Mastering the many features and operational improvements of their business VoIP system are made easier with centralized assistance.

HOW THIS HELPS MY FRANCHISEES:

No business can afford extended downtime, especially a busy franchise. Today’s cloud-based phone systems allow franchise teams to better respond to unexpected situations. If a storm prevents employees from making it to the office, managers can instantly redirect calls to other facilities or employees can also control their own extension from their online User Portal or via their Mobile App. If telecommuting was planned in advance, such as COVID shelter in place requirements or severe weather emergencies, employees can even take their desk phones home and plug into the personal high-speed Internet – taking their office anywhere.

If the franchise location should ever lose power or Internet connection, calls can failover automatically to access 4G LTE Internet or instantly reroute to personal devices, including laptops, tablets or cellphones. The business continuity of a FranchisePhones System allows franchisees to ensure they are better prepared for whatever
comes their way.

HOW THIS HELPS MY FRANCHISEES:

As work-from-home programs increase in popularity, employers are finding remote working arrangements can be extremely productive if appropriately managed. Cloud-based phone systems like FranchisePhones by Clarity can be instrumental in helping telecommuting programs work for both employees and managers.

Cloud systems are “plug and play,” meaning employees can actually take their office phones home, plug into the Internet, and use them the same way they do back at the office and managers have all the same tools to monitor conversations. Some work-from-home employees may prefer to use their Mobile App to get the same connectivity – it’s their choice. For more and more employees, “the office” is wherever they are, thanks to cloud-hosted phone systems designed by Clarity.

HOW THIS HELPS MY FRANCHISEES:

High performing franchise networks are the ones who use the right tools to power their success and improve decision making through data-driven business insights. With FranchisePhones reporting, you can see at-a-glance how successful marketing dollars are and measure the effectiveness of your teams. You’ll receive visually compelling business intelligence at a glance which can be integrated with your other franchise systems such as POS, ERP, CRM, and more. Save time with easy to use, real-time scheduled & custom reporting.

Gain an immediate competitive advantage. Reports highlight opportunities to enhance business performance. Use data to help drive your decisions. Reports include:

• answer times, hold times
• missed calls abandoned calls
• # of rings before an answer
• # of transfers to answering service
• # by marketing tactic used
• unreturned voicemails
• …and MORE!

HOW THIS HELPS MY FRANCHISEES:

What’s Best For Your Franchise Network?

The idea of “future proofing” your franchise network definitely requires foresight. Fortunately, today’s FranchisePhones cloud-based communication systems are equipped to partner with your brand. By working with our Franchise Alliance team, we’ll ensure compelling conversations set your franchisees apart from competitors.

Improving customer communications is top of mind for every Franchisor today. We are experiencing unprecedented changes in consumer behavior as ever-changing health concerns create the need for touch-less transactions, virtual visits and home-based pick-up or delivery demands. Cloud systems must be considered, not just for the new capabilities they bring, but for the challenges they help to solve today (and tomorrow). Give us a call, we’d love to show you how Clarity’s FranchisePhones service can help your Franchisees stay ahead of the competition and adapt to whatever future changes
may come.

We’re Not Here to Sell You, We’re Here To Help You Future Proof Your Franchise Network For Today – AND Tomorrow!

We could go on all day, but we’re less interested in selling you on us than we are in helping you make the most of your client interactions while reducing operational cost.

Let’s take the next step and have us give you a quote. There’s no obligation. We won’t pester you to close the deal. We just want the opportunity to show you how we can help you by upgrading your phone system.