For home care franchisees, a phone call is the first interaction clients have with you. Make sure you never miss customer calls - or sales opportunities - with Clarity's Auto Receptionist. Included with all FranchisePhones® packages, Clarity's Auto-Receptionist answers all of your incoming calls with a professional greeting, then automatically transfers callers to the appropriate [...]
Statistics reveal, your phone and your ability to help callers remain a key way to improve Dealership performance. Only 1 in 3 potential car buyers know the exact vehicle they want to purchase. Marketers can influence these undecided buyers by targeting them with the right digital ads at the right time (Source: Cox). 61% of new and [...]
Let's face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you're talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn't have to be that way. Here is some conference call etiquette do's and don'ts so you [...]
Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just [...]
Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice first caller resolution is an essential indicator of our businesses health [...]
In business and life, conflict is inevitable. The key to success is learning how to effectively handle conflict. If you don’t adequately address and resolve issues as they arise, they can negatively impact customer retention, loyalty, and your reputation. Most conflicts can be resolved in their earliest stages. Here are 12 conflict resolution tips for […]
