10 Tips: Hosting Conference Calls
Let’s face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you’re talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn’t have to be that way. Here is some conference call etiquette do’s and don’ts so you […]
Conference Calls Etiquette For Participants
Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just […]
10 Ways You Can Improve First Call Issue Resolution For Customers
When today’s customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice® First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if […]
Creating Your Company’s Call Quality Evaluation Checklist
Today’s customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice® first caller resolution is an essential indicator of our businesses […]
Top 5 Benefits of Clarity’s® Performance Monitoring and Call Coaching Tools
Using Performance Monitoring tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can […]
Top 4 Tools Used By Managers To Monitor Customer Conversations
Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen. *Hear both sides of the conversation first hand. *Deliver immediate coaching after the call. Whisper Mode – Softly relay information to your employee without the caller hearing you. […]
Progressive Companies Use Clarity Voice® to Fuel Flexible Work Environments
Powering Your Growth with Boomers and Millennials More employers are seeing flexible work environments or telework as a relatively inexpensive perk that improves work/life balance. In another study from California research firm Global Workplace Analytics, 95 percent of employers said the ability to telework has a significantly positive impact on employee retention, too. Are […]
12 Conflict Resolution Tips for Excellent Customer Service
In business and life, conflict is inevitable. The key to success is learning how to effectively handle conflict. If you don’t adequately address and resolve issues as they arise, they can negatively impact customer retention, loyalty, and your reputation. Most conflicts can be resolved in their earliest stages. Here are 12 conflict resolution tips […]