Listen-in Mode – Live monitoring of calls in real-time while you ‘silently’ listen-in. Reduce stress for employees because you’re not leaning over their shoulder trying to listen.
*Hear both sides of the conversation first hand.
*Deliver immediate coaching after the call.
Whisper Mode – Softly relay information to your employee without the caller hearing you. Allows you to assist an employee on what to say, like details on the service or give them insight into topics you know the caller cares about.
Join Mode – Allows you to quickly join the conversation if you or your employee think the situation merits your immediate assistance. Whether dealing with a difficult customer or quickly answering a complex question for a prospective customer. Join offers you quick access to save or secure the sale.
Call Recording – Recorded calls allow you to accurately understand the conversation(s) that have taken place when you’re not available to listen live. You can download calls and then share in one-on-one coaching or team training sessions.
Receive a private consultation to see first-hand why managers and employees alike love using Clarity Voice®
Learn more about Clarity’s® unique ability to help you monitor and motivate employees while you multiply your company’s profitability.
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Read our Blog Creating Your Company’s Call Quality Evaluation Checklist
