Welcome back to our series on customer service challenges for franchise owners! So far, we've discussed some of the biggest hurdles every franchise faces, including conflict resolution and handling customer questions. Today, we're diving into another critical piece of the puzzle: managing customer expectations. In today's fast-paced, technology-driven world, customer expectations are higher than ever. [...]
Welcome back to our series on customer service challenges! In our last article, we shared advice for handling customer conflicts, with tips to ease the tension and turn disgruntled customers into loyal fans. Now, we'll address our next customer service challenge: fielding customer service questions. According to research from HubSpot, 90% of customers think an [...]
Welcome back to our series on customer service challenges! In our introductory article, we identified the top five customer service issues that every business faces. Now it’s time to tackle them one by one, starting with perhaps the most daunting: customer conflicts. No matter how dedicated you are to providing your customers with the best [...]
Welcome back to our series on teamwork for pizzeria owners! In this installment, we're exploring how to build a strong team in your pizza business, starting with the hiring process. What are the essential teamwork skills you should look for and hire for? Keep reading to find out! 7 Teamwork Skills to Look for When [...]
Welcome to the final article in our series on how auto dealers can better leverage their CRM systems. Throughout this series, we've covered a range of topics to help you make the most of your CRM, including: Driving Success: The Value of an Auto Dealership CRM 10 Powerful Ways to Use Your Dealership CRM for [...]
As a franchise business owner, your local presence is your strength. That's why we're excited to announce our new series, "Growing Your Local Business," where we'll delve into strategies designed to expand your local influence and connect more deeply with your community. As we kick off this series, let's first explore some enlightening statistics that [...]
Welcome to the final installment of our Ignite Growth series for pizzeria owners. So far, we've tackled essential topics to help your pizzeria thrive, including improving the customer experience, focusing on customer retention, optimizing employee scheduling, and creating effective employee training. Our final article focuses on one of the biggest areas that can make or [...]
Welcome back to our ongoing series on maximizing the use of your CRM system in your auto dealership. We have explored various aspects in previous articles, such as lead management, customer service, and marketing. Today, we focus on an increasingly vital topic: using CRM analytics to make better business decisions. Every choice you make can [...]
Welcome back to our ongoing series about how to drive success in your auto dealership with a CRM (customer relationship management system). So far, you've learned about using a CRM in lead management and customer service. Today, let's talk about marketing! A CRM is a potent weapon for targeted, data-driven marketing. In this article, we'll [...]
Welcome back to our Ignite Growth series for pizza business owners! We've been on a journey exploring the multiple dimensions that contribute to a pizzeria's success. We've shared tips on enhancing the customer experience, looked at customer retention strategies, and unraveled the complexities of effective employee scheduling. Today, we'll focus on another crucial element of [...]
