1. Listen-In Mode Live monitoring of calls in real-time while you silently listen-in. Reduce stress for employees because you're not leaning over their shoulder trying to listen. Hear both sides of the conversation first hand. Deliver immediate coaching after the call. 2. Whisper Mode Softly relay information to your employee without the caller hearing you. [...]
Estimating the cost of employee turnover seems to vary by wage and role of employee. For example, a CAP study found average costs to replace an employee are: 16% of annual salary for high-turnover, low-paying jobs (earning under $30,000 a year). For example, the cost to replace a $10/hour retail employee would be $3,328. 20% of annual […]
Years of statistics make a convincing case for having engaged employees. Here are the top 5 reasons why having engaged employees is a must for your organization: 1. Improved productivity Engaged employees find their job to be motivating and personally fulfilling and therefore tend to be more productive on the job than disengaged employees. Research […]
