Clint Ehlers opened his first FASTSIGNS franchise in 2007 in the Culver City, California area. During the 2008 recession, Clint chose to attack the recession head-on instead of sitting back. His approach to business with an aggressive mindset helped his initial FASTSIGNS location grow exponentially. It also led to his business receiving various awards and accolades, such as Rookie of the Year and #19 in the FASTSIGNS system in terms of volume within the first 5 years.

This success allowed Clint to expand as a multi-unit owner. He has found he has a special gift in purchasing underperforming locations, putting in place proper best practices, and growing them to reach new heights. He sold Culver City in late 2012, moved east, and took over the Willow Grove, New Jersey location in 2013. The Willow Grove location tripled in sales the first eight months of his ownership. In 2014 Clint purchased the Lancaster, Pennsylvania location and increased sales by over a million dollars within 5 years. Finally, in 2018 Clint purchased the Cherry Hill, New Jersey location and doubled sales within six months.

In order to continue to grow his expanding businesses, Clint came to the realization that he needed a communications provider that would meet the expanding demands of his businesses and also act as a business consultant rather than simply a phone vendor.

Having a phone company that he can count on as he travels between two offices, and within his territories, is a critical component of why Clint chose Clarity. Clarity allowed him to be more functional and mobile. Clint was introduced to Clarity at a FASTSIGNS convention, spoke to other franchise owners who are Clarity customers, did his research, and saw the value of VoIP communications. In the end, he was attracted to Clarity’s value proposition for his businesses.

The FranchisePhones® service from Clarity Voice is uniquely designed to be customizable for each client. Clarity is partnered with +100 franchise brands and their FranchisePhones® system is both dynamic and robust to meet the many needs of FASTSIGNS multiple office locations and growing team of franchise owners.

Using Clarity’s system, Clint now ensures every call is promptly answered using customized auto-attendants along with Clarity’s Office AnywhereTM mobile app (which connects desk and mobile phones). They use continual call recording to enhance their quality assurance. With Clarity’s system, voicemail messages can be transcribed by texting and emailing the messages to them. These messages are quick to review and easy to forward to a support team member for fast follow-up. Continual call recording provides a record of each interaction even when forwarded to a mobile phone. This ensures conversations are accurately captured and confirms an employee’s report of promises made or details about customer service that was missed so managers can replay past calls to gain an understanding of what transpired and improve operational processes.

Clarity’s system offers unlimited text messaging which supports communicating with clients using both text and images. The Clarity Office AnywhereTM mobile app mirrors the experienced staff members enjoy at their desks. When using the app to place calls, their office number is displayed as the caller ID ensuring clients know it is a FASTSIGNS employee who is trying to communicate with them. Voicemail transcription and texting are essential features to employees on-the-go – any time, anywhere business takes them.

Today Clint can effectively support his entire customer base assuring no calls go unanswered, dropped, or missed. He can easily review reports indicating total or individual callers by date or time and how many were live answered, how many left messages, and of those how many were called back within 24-hours.

Like any franchise system, consistency with brand standards and best practices for system operations is important to continued success. Even though Clint and other individual franchise owners bring their own unique strengths to their location, having the tools necessary to continue that success is paramount. Clarity is pleased to partner with FASTSIGNS and looks forward to helping franchise owners choose call handling features and management tools that differentiate their business conversations and customer service from competitors.

Clint reports exceptionally better service, pricing, and overall experience than before. Customers now experience a higher service level, with no calls going unanswered, and no calls dropped. He loves being able to read the transcript of messages left to determine what is urgent at that moment in time anywhere he goes. With the call recording feature, he can always check-in and see how his employees are doing. Overall, the reports are immense satisfaction with Clarity and with the results of his company.

Clint Enjoys Some of Clarity’s Vital Service Components:

• Voicemail Transcription – Immediate knowledge of a voicemails priority without having to listen to it.
• Text Messaging & Chat – Let customers know when their order is complete or if there is an issue.
• Customer Service – Clarity is Extremely easy to work with.
• Call Forwarding – Available Day or Night.
• Call Recording – Clarifications for conversations that took place & invaluable training for staff.
• Call Review.
• Consistent Monthly Billing.
• Call Analytics.