Years of statistics make a convincing case for having engaged employees.
Here are the top 5 reasons why having engaged employees is a must for your organization:
1. Improved productivity
Engaged employees find their job to be motivating and personally fulfilling and therefore tend to be more productive on the job than disengaged employees. Research conducted by the Hay Group found that among office workers who were actively engaged, 43% were more productive. This productivity frees up time for employees to devote to other tasks. This extra time could be used to search for more customers, provide service to existing customers, or help a team member complete a difficult task. The extra time could also be used to hone existing skills or develop completely new ones. If this is the case, not only is the employee more effective, but they will also be more engaged as a result.
2. When an employee is engaged, financial compensation is not their primary motivation
Engaged employees find their work to be personally fulfilling, and feel that their position is an important part of who they are as a person. While they do expect to receive compensation, this is not what drives their efforts each day. They are motivated to improve themselves, the position they are in, and the organization as a whole.
These employees receive personal satisfaction from a job well done. Contrast this to an employee who is only working to receive a paycheck. This individual will apply no extra effort to the position and does not really care about the organization. You don’t want your employees to remain employed with you just because “the money is good.” With Clarity’s® Performance Monitoring Tools, you’ll quickly identify and deal with these type of individuals.
3. Improves retention and reduces absenteeism
When an employee is engaged, they are much more likely to remain an employee of yours for an extended period of time. Studies found that highly engaged employees were 87% less likely to leave their companies than their disengaged counterparts. Engaged employees miss work less than their disengaged co-workers. A Fortune 100 company saw absenteeism drop from 8% to 4.8% and reduced turnover from 14.5% to 4.1%. (Source: Employee Engagement: The Key to Realizing Competitive Advantage, Development Dimensions International) Reducing absenteeism means that your organization can work at full pace more often, improving your overall effectiveness and the speed with which you can accomplish tasks.
4. Impacts profitability and increases revenue
Having engaged employees can have direct, bottom-line impact on profitability. A study of 64 organizations revealed that organizations with highly engaged employees achieve twice the annual net income of organizations whose employees lag behind on engagement. (Source: The Impact of Employee Engagement. IBM Kenexa)
These findings illustrate just how big of an impact employee engagement can have on profitability and revenue. It’s an easy way to increase these two metrics without having to attract more customers or cut costs in any way.
5. Leads to customer loyalty
Perhaps the biggest organizational benefit of employee engagement is that it can help to develop loyalty among your customers. For these reasons, Call Monitoring for call quality and Call Coaching are important tools to improve employee retention while you grow your customer base and overall business success.
Contact us today to learn more about Clarity’s® unique ability to help you monitor and motivate employees!