We know pharmacies are under immense pressure to deliver the highest-quality customer experience while complying with state and federal regulations and reducing costs.
PharmacyPhones® helps you do both.
By providing a highly secure telecommunications infrastructure, PharmacyPhones@ enables HIPAA-regulated customers like you to use our communication solutions from many devices while saying compliant. With business operations and patient interactions becoming increasingly dependent on mobile devices, Pharmacies need to support responsive communications that improves customer and physician satisfaction while improving operations efficiency.
Physician offices, medical centers and healthcare organizations already rely on Clarity’s DocPhones® cloud business communications platform to optimize patient interaction and streamline communications. Now Clarity has developed PharmacyPhones® to aid successful local drugstores and multi-unit regional store chains.
Three ways switching to PharmacyPhones®
by Clarity is your prescription for
Improve Patient Experiences with Advanced Call Handling
- Unlimited phone lines mean callers will never hear a busy signal
- You can get calls even if your store internet or power goes out
- Call routing options ensure calls are instantly routed to responsible departments
- Call queues ensure callers are helped quickly
- SMS text messaging from business number alerts patron prescriptions are ready
Accelerate Training To Ensure Quality Care Delivery
If you’re not using your phone system to ensure everyone who calls is cared for, you’re not just missing an opportunity… you’re missing the boat.
- All the tools you need to monitor your staff’s interactions with customers and help them do a better job
- Train new employees with listen-in, whisper, and join functions
- Call Recording – selectively record parts of calls or continually record even when calls are transferred to answering services or between mobile devices.
- Voicemail to Email or Text Messaging offers instant message playback or message transcription
- Eliminate a Pain in the Neck Problem
We hear constantly from pharmacists that they place the telephone handset in the crook of their neck, so they can access their keyboard, sort through prescriptions, multi-task, etc. This produces neck and back pain even for the youngest of pharmacists and technicians. The Pharmacy Phones offers a Bluetooth interface to your PC (softphone), our Pollycom desk phones or your mobile device (smartphone app). You can wear an ear piece or full Jabra headset and eliminate the need for a cord or a cordless phone. Let us show you how to eliminate at least one “pain in the neck!”.
We’re not here to sell you, we’re here to help you
We could go on all day, but we’re less interested in selling you on us than we are in helping you make the most of your phone system to convert it from a commodity to a competitive advantage against the big box stores.
Let’s take the next step and have us give you a quote. There’s no obligation. We won’t pester you to close the deal. We just want the opportunity to show you how we can help you by upgrading your phone system.
Here are some of the features our dealership clients value most.
Callers hear a voice menu prompting them to identify the reason for their call for faster service. (EG: press 1 for … press for… ) Customize routing by caller type (such as pharmacy refills, billing questions, insurance providers, general appointments, etc.) Add unique on-hold music or messaging by caller type to further educate callers.
Never miss a call. Redirect callers to another extension, your mobile phone, home office or anywhere you wish. Receive important calls wherever business takes you. Route customer to your mobile phone and seamlessly transfer calls back to your office again.
Caller will never hear a busy signal again. Call queuing ensures all inquires are answered in the order received. Improve office efficiency and customize on -hold message based on caller type: new lead, active customer, returning customer or prospective employee etc.
Automatically record inbound & outbound phone calls. Recordings continue even when transferred to out of store numbers. We record all your calls, not just selected lines. Understand the conversations that have taken place, when promises are made, or you’re not available to listen-in-live.
Call Reports & Analytics
Get instant insight to improve customer service and ensure adequate staffing. Reporting includes:
- call volume by day of week & by time periods
- customer hold time
- customer abandonment
- and much more!
Clarity’s call coaching tools enable you to listen, whisper, join or record any call at any time of day or night. Unless you can listen to both sides of a conversation, it’s impossible to know whether callers are receiving the type of quality service you expect. With Clarity’s Call monitoring tools, you will have the ability to manage, coach, monitor and use real examples of quality customer service in new employee training.
Message While Ring
Replace initial ring-tone with a general 5-second message for callers to hear prior to answering your phone. Increase sales by ensuring every caller hears about your featured items, sales specials or your upcoming holiday hours.
Give your business a professional edge playing recorded music or marketing messages while your callers are on hold. Combine with Auto-Attendant function to add unique on-hold music or messaging by caller type to further educate callers about new products/services and/or awareness of monthly advertised specials.
Professionally Recorded Greetings
Clarity offers optional professional services to record greetings, seasonal promotions or featured items. Contact an Account manager for cost and subscription options.
Security and HIPAA compliance
From day-to-day business operations to interactions with patients and insurers, pharmacies must ensure that their communications support their HIPAA requirements.
PharmacyPhones® by Clarity offers a highly secure infrastructure and comprehensive solution that allows HIPAA-regulated companies to use our phone service without impacting their HIPAA compliance.
Many healthcare professionals want to communicate and share information quickly, securely, and easily. For example,
- Physicians & clinical practitioners call in prescriptions.
- Partner pharmacies collaborate to quickly fill out of stock items
- Insurers validate coverage
The PharmacyPhones® platform enables staff new functionality to quickly communicate.
Quick Communication Options: SMS texting
SMS text messaging and notifications keeps patients informed and updated when prescriptions are ready for pick up. With patients increasingly using mobile devices, SMS texting provides an effective way send reminders and request insurance verification confirmations too.
Paging: Overhead paging, desk phone–to–desk phone intercom
Enables staff to quickly notify customers via overhead announcements, or SMS broadcast texts. Administrators without technical expertise can easily create, add, or modify paging groups anywhere from any device.