What is VoIP?
VoIP (voice over Internet Protocol) is a communications technology that allows you to make and receive calls, voicemail, and fax documents over your internet connection rather than conventional phone lines. This means greater reliability, exciting and timesaving features, and flexibility that can grow and change with your business — and offers calling features that your traditional phone provider can’t provide.
How can VoIP from Clarity help you sell more?
A phone is just a phone, but when you upgrade from a regular business phone to a VoIP system from Clarity Voice, your phone becomes one of your business’s most powerful selling tools.
Features (with a focus on selling)
Voicemail to Email
Instantly receive customer voice messages turned into text and sent to your email.
Set all your phones to ring, including your cell phone or home phone, at the same time as your business line. You’ll never have to worry about missing a call, or a sale, again.
Easy Call Transferring to and From Mobile Phones
Office callers can be quickly transferred to mobile phones, or secondary home office locations. Likewise, you can seamlessly callers back to your office again — even from mobile phones.
Messages on Hold
Studies show 33% of callers hang up when put on hold. Playing a fun or informative sales message while they wait will keep them engaged and prep them to
Missed Call Notifications
Never worry about missing a sales opportunity with notifications for missed calls and new voicemails sent to you by email, text (SMS) or both.
Automatically and intelligently transfer callers to a live person wherever they roam (in the office or to a mobile phone).
Virtual Personal Assistant
Return customer calls from your home or cell phone, but have your office phone number appear on their caller ID. The convenience of using your cell phone without the inconvenience of customers calling you on it.
Live Call Monitoring
Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better training tool than Live Call Monitoring.
Quickly see if employees are on the phone. This is a great feature if you are in a different part of the office or have remote employees.
Make sure your callers NEVER hear a busy signal again. With Call Queuing you can place all callers into queues so their call will be handled by the next available employee.
Analytics – Charts & Reports to improve your business
One of the great advantages of a VoIP phone system is all the data it generates about your business. Clarity’s VoIp system automatically generates a series of informative reports that can help you determine:
Lead Source – instantly know how customers found you, and how well your marketing is paying off.
Staffing Decisions – know how many people to schedule, and when customers want to talk to you, at a glance.
Call Recording – coaching tool to boost your customer facing employees’ performance.
With automated Email Reporting you can even schedule select businesses call reports to be delivered right to your inbox. Additionally, you can also ensure other key members of your team receive daily reports with instant links to more details via Clarity’s analytics dashboard.
Solutions by Industry
The best phone setup for a plumber is significantly different than the perfect solution for a pizza place. Our experience serving hundreds of franchisors, franchisees, and independent businesses, has taught us everything we need to know about the best way to configure a phone system to help you make more sales in your specific industry.
Jump to a page dedicated to your industry to learn more:
The Power of Integrations
By connecting your computer and Clarity’s telephony data caller’s information is brought up right away through automated screen pop-ups. Their issues and concerns are immediately updated in your primary customer record and you can quickly keep notes about conversations, deals and agreements that ensure the continuity of service.
- Microsoft Dynamics
- Microsoft Office 365
- Property Base
- Rethink CRM
- Salesforce Lightning UI
- Zoho CTI
More options added monthly. Call to see if you’re system is supported.