Communication Tips

The Indispensable Role of Call Tracking as a Marketing Method

Marketing strategies continuously evolve. What worked last year, may not attract as many new customers this year. Just think of how quickly audiences shifted from using MySpace to Facebook or from AOL to any assortment of free email service providers. For your business to stay ahead of the competition, it must stay current with the [...]

Eight Steps to Effectively Coaching Employees

Coaching employees is an essential managerial task that is crucial to cultivating effective teams. Optimizing your company’s coaching efforts require dedicated managerial support, consistency, and the right knowledge. Use these eight steps to coaching your employees to ensure that your team is delivering the best service possible to your customers. Number one: preparing for coaching [...]

How To Be A Better Communicator

Communication is the key when it comes to anything that involves collaboration. Since humans are a social species, communication is involved in nearly everything you do. Some people are born with the natural ability to communicate well, while others may struggle with it. No matter what category you fall into, it's likely that you can [...]

By |2021-03-19T16:01:11-05:00March 19th, 2021|Communication Tips, Tips & Tricks|

Managing, Coaching, and Leading a Remote Sales Team

Stay connected and motivating a remote sales team is a challenge that sales managers have struggled with for years. Today, Melissa Fisher, Chief Operating Officer at Clarity Voice discusses the impact technology has had on the sales management function and shares techniques you can use to manage, coach, and lead a remote sales team. [...]

Phone Etiquette for Small Businesses

Phone etiquette is essential to maintaining customer satisfaction and representing your brand professionally. Here's what small business owners should know about managing the phone lines. Customer service over the phone matters a great deal to customer satisfaction and your brand's professionalism. Customer service requires etiquette that is often unspoken but always expected by your customers. [...]

You Too can be a Great Conversationalist

Social skills are often learned in childhood. We quickly adopt a style of communication that accommodates our comfort level. Few of us actually consciously choose our communication style. Even if you have the communication skills of someone raised by wolves, you can learn to be an engaging conversationalist. It’s true. Learn to be confident [...]

Best Practice Guide Communication Tips for Businesses

Customer Service Success Great Ideas The Six Steps to Service Recovery Are:  Respond Rapidly Take Ownership Apologize Sincerely Solve the Problem Manage Their Feelings Verify Satisfaction Death Words of Customer Service: Calm Down Can I Be Honest With You? No Problem (it IS a problem for them) Our Computers Are Slow… What’s Your Name [...]

By |2021-03-22T20:04:10-05:00February 16th, 2021|Communication Tips, Management Tools, Tips & Tricks|

6 Sure-Fire Strategies to Make You More Persuasive

How can some people be so persuasive while others can’t seem to convince anyone to do anything? Persuasion is part art and part science. Some people are born with the charisma that the rest of us lack. But anyone can become more persuasive with the right approach. Anyone that can read or write can [...]

Terms You Need To Know When Buying A Phone System

If you are looking for a new phone system, it is essential to learn a little about each term and analyze which option suits you the best. Here are some of the options that we have compiled for your ease of understanding: Landlines:  Almost all of us used a landline device. The old-school phone system [...]

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