Acquiring a new customer costs more than maintaining an existing one!
Did you know?
- Loyal customers have a tendency to be less deal prone than non-loyal customers (Rauyruen & Miller Study)
- Loyal customers are likely to give free word-of-mouth advertising (Bowen & Shoemaker Study)
- Loyal customers have a greater tendency of purchasing products with only minor marketing efforts (Shetty study)
Performance Monitoring Tools offer you unmatched insight into your customer experiences and help you create exceptional service that competitors simply can’t match.
Call Monitoring services include:
Monitor calls in real-time with features like: Listen-in, Whisper or Join to deliver immediate coaching during or immediately after calls.
Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better coaching tool than Live Call Monitoring
Record all of your calls or just selected lines. Listen in to a live call and whisper suggestions. There is no better coaching tool than Live Call Monitoring.
Automatically record inbound & outbound phone calls. Recordings continue even when transferred to out of office numbers.
We record all your calls, not just selected lines. Understand the conversations that have taken place, when promises are made, or you’re not available to listen-in live.
Using Performance Monitoring tools, you can validate:
- All callers are treated with tact, diplomacy, and professionalism.
- Accurate information is being consistently relayed.
- Customer service quality is maintained and measured.
- Prospective customer questions and requests for service are being handled promptly.
- Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can deliver.
Receive a private consultation to see first-hand why managers and employees alike love using Clarity Voice®
Want to learn more about our Workforce Optimization services? Call us at 800.786.6160 or click here to contact us today.