10 Best Ways to Improve First Call Issue Resolution Today

When today's customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your call [...]

By |2019-07-12T12:14:31-04:00July 9th, 2019|Call Handeling, Customer Relations|

Who Comes First? The Customer or The Employee

The Customer Employee Comes First Have it Your Way!? The Customer is Always Right!? Do everything with the customer in mind!? These are long-accepted mantras that a lot of companies have built cultures around. And it's worked well for some of them. But it's not bulletproof. Have it Your Way breaks down quickly when the [...]

By |2019-07-12T12:40:25-04:00June 11th, 2019|Call Handeling, Customer Relations|

Customer Loyalty Has Huge Impact to Your Bottom Line

Acquiring a new customer costs more than maintaining an existing one! Did you know? Loyal customers have a tendency to be less deal prone than non-loyal customers (Rauyruen & Miller Study) Loyal customers are likely to give free word-of-mouth advertising (Bowen & Shoemaker Study) Loyal customers have a greater tendency of purchasing products with only [...]

By |2019-07-12T12:45:27-04:00May 28th, 2019|Customer Relations|