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10 Best Ways to Improve First Call Issue Resolution Today

When today's customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your call [...]

By |2019-07-12T12:14:31-04:00July 9th, 2019|Call Handeling, Customer Relations|

Who Comes First? The Customer or The Employee

The Customer Employee Comes First Have it Your Way!? The Customer is Always Right!? Do everything with the customer in mind!? These are long-accepted mantras that a lot of companies have built cultures around. And it's worked well for some of them. But it's not bulletproof. Have it Your Way breaks down quickly when the [...]

By |2019-07-12T12:40:25-04:00June 11th, 2019|Call Handeling, Customer Relations|

Stop guessing – know what’s happened to each call.

Call Dispositions helps ensure quality customer service With Clarity’s Call Disposition codes your customer service team can tag each call noting the outcome. This simple way of labeling inbound calls will keep track of what’s happening in your business. Clarity’s communication system allows you to use fully customized labels and [...]

By |2019-07-12T12:05:42-04:00April 1st, 2019|Benefits of VoIP, Call Handeling, Communication Tips|

3 Ways to Maximize Your Internet Speed – TODAY

Improving Your Network to Optimize HD Voice A well-planned, organized office computer network (or LAN) is foundational for high performing, secure business communications. In addition, VoIP traffic on your office computer network is much more sensitive to delay, latency, jitter, and packet loss than typical data applications. [...]

By |2019-07-12T12:04:34-04:00August 2nd, 2018|Benefits of VoIP, Call Handeling, Communication Tips|

5 Ways Auto Attendants Can Increase Sales & Service in Your Business

Every business owner knows the importance of getting customers accurate and timely information. A missed call or message can mean a significant loss of revenue and possibly a lost client. Using Clarity’s auto attendant can help to speed customers to the best person in your business to address their inquiry – sales, service, technical [...]

By |2019-07-12T12:03:52-04:00July 2nd, 2018|Benefits of VoIP, Call Handeling, Communication Tips|

10 Tips: Hosting Conference Calls

Let's face it: conference calls can be awkward. Scratchy sounds. Dead air. Something about not seeing the people you're talking to (and their nonverbal cues, like facial expressions and hand movements) makes it harder to communicate. But it doesn't have to be that way. Here is some conference call etiquette do's and don'ts so you [...]

By |2019-07-12T12:00:17-04:00June 29th, 2017|Call Handeling, Collaboration, Management Tools|

Conference Calls Etiquette For Participants

Conference call etiquette is different than “regular phone” etiquette. Because you are in a group and you only have your voice to rely on, it becomes increasingly important the more people there are on the call, that you don’t want to make a faux pas simply because you were uninformed about Conference call etiquette. Just [...]

10 Ways You Can Improve First Call Issue Resolution For Customers

When today’s customers call, they expect customer service & support teams to effortlessly resolve issues with speed and accuracy. At Clarity Voice® First Call Resolution(FCR) is an essential indicator of our businesses health. We know your time is valuable and we try to resolve any concerns with you within the first call. Regardless if your [...]

By |2019-07-12T11:58:55-04:00March 13th, 2017|Call Handeling, Communication Tips, Management Tools|

Creating Your Company’s Call Quality Evaluation Checklist

Today's customers expect business to effectively resolve their issues with speed and accuracy. Using a checklist to monitor conversations can help improve first call resolution within your business, keep your customers happy, and give your customers the service and support they demand. At Clarity Voice® first caller resolution is an essential indicator of our businesses [...]

By |2019-07-12T11:58:22-04:00December 8th, 2016|Call Handeling, Communication Tips, Management Tools, Training|

Top 5 Benefits of Clarity’s Performance Monitoring and Call Coaching Tools

Using Performance Monitoring tools, you can validate: All callers are treated with tact, diplomacy, and professionalism. Accurate information is being consistently relayed. Customer service quality is maintained and measured. Prospective customer questions and requests for service are being handled promptly. Employee’s conversational tone and tactics promote trust and loyalty only a direct discussion can deliver. [...]