CASE STUDY | NEIGHBORLY BRANDS
You’re in great company! But, don’t just take our word for it, here’s what our customers tell us…
Safeguarding conversations for +1,000
Neighborly franchisees for over a decade.
GREAT SERVICE IS WHAT SETS US APART
Anthony C. – Molly Maid
“There’s some sort of magic in this company! It is rare, yet refreshing, that I have complete confidence in being able to call Clarity with an issue or concern. The agents are paramount professionals, extremely knowledgeable in their expertise, friendly and most importantly listen. I’ve had very few technical issues, but all were resolved fully and timely. Bill assisted me on my most recently call (trying to block a number from routing). He is an example of excellent quality service – friendly, professional, efficient. Thank you Bill.”
Mr. Electric – Central Iowa
“I call in A LOT, to have my phones routed different, almost every week and they never sound annoyed, they always test the lines and they are very thorough. Josh helped me this morning and I appreciated his patience also his reference to “measure twice, cut once” GREAT Company.”
Paul – Mr. Appliance (San Antonio)
“I wanted to commend Eric on his service to me yesterday. Long story short, came in to the office yesterday morning and found that the Netgear router we’ve had since we’ve started at Clarity decided to die over the weekend. I was in a bit of a mad panic trying to get phone service, internet, and the PC’s up. I got a hold of Eric and he was outstanding!…”
Kendell R – Mr. Appliance, Metro Tulsa
“The associate made all of the connections that were needed for Phone Monitor with Smartware were completed.”
David R – Glass Doctor, Gulf Coast
“Always helpful and willing to explain all features. Very happy with service!”
Keith – ASV (Central TX)
“Very easy to use. I like the interface portal so that I can make changes on the fly. Every time I’ve required technical assistance, the first person I talk to has been able to resolve any problem.”
J Barrett – Window Genie, Wichita
“Clarity Voice continues to provide great & timely customer service which is a must for our business to run smoothly!”
Shanie – Glass Doctor
“Kia has been excellent to work with, very helpful!!”
Nelson B – Mr. Appliance, Altadena
“Customer support was great. Very friendly and answered all of my questions. I always have a great experience with the support team when I need any help.”
Mr. Appliance, Cary – Maria
“Erica was excellent at working with our request. Keep up the good work!”
Jennifer – Rainbow International
“Bill was fantastic! Easy to speak with. He assisted me on my issue including did a customer service follow up call the next day! He went above and beyond. Thank you Bill. Outstanding.”
Mike T – Mr. Handyman
“Have found that Clarity is easy to work with.”
Lynette A – Mr. Appliance
“From point of sell, to customer service after the sell, they are hands down the BEST!!!”
Christian – Molly Maid (Multi-Locations)
“The agent who assisted me, Erica, was knowledgeable, patient, and had a good sense of humor. She went the extra mile by engaging with Spectrum business and also with your networking group. By brokering these conversations, she was able to resolve a situation that has been vexing my business for weeks. Great support. Please tell her thanks for me.”
Bud – MRA (Central Charlotte)
“The system works great and the Clarity team is always very responsive when we have questions. Anytime we’ve had questions or needed to add a line, the Clarity team has been very quick to respond and always got us up and going with ease.”
Gerald D – Mr. Appliance, Thunder Bay
“I love their professional representation of our company. Its like having your own team or staff and the price is right.”
Molly Maid, Lubbock
“Our experience with Clarity Voice has been superb. I highly recommend them.”
Phil B – Mr. Handyman
“great service and fast”
Anthony C – Molly Maid
“There are no complaints whatsoever about Clarity Voice. Any problem I’ve ever had has been solved and resolved fully. Everyone I’ve ever spoken to at Clarity has been professional, knowledgeable, and most importantly personable.”
AE Green – Mr. Appliance
“Customer service is fantastic and I really appreciate the additional training on using the portal. Really fantastic staff and wonderful product.”
Robert S – Molly Maid
“Adam resolved all of my issues… I had a network issue where my speed at the computer through the polycom phone was 8.9 Mbps. We trouble shooted the problem and he downloaded a software update to the polycom phone. Now my network speed is 94Mbps. Also, I had a problem with robocalls from verizon. He placed a filter on the calls and added a greeting to ensure the call was a robocall or a customer really trying to call my store. He helped me with the greeting and then tested it. Problem solved. This was driving my team crazy because we would get a few of these “ghost” robo-calls daily.”
Keith S – AireServe
“I left Clarity to try another provider back in March of this year only to return after the other vendor couldn’t live up to their stated service level. Overall, I have been with Clarity for 8 years and have always been pleased with the level of service, quality of service, and attention given where there was a challenge.”
Joe M – Molly Maid
“We have been extremely happy with the phone system provided by Clarity. While we don’t use nearly all of the features available, the features we do use have improved our ability to communicate with clients and employees tremendously. Any questions or issues with the service or a feature have been answered quickly and courteously. No complaints whatsoever.”
Dana – AireServe
“All customer service representatives have been extremely helpful and patient each time I call. There are several moving parts on our account as we operate 24/7 and I can always count on Clarity to assist with my questions!”
Mr. Appliance, League City
“Every single time I’ve had questions and needed assistance clarity customer service has been outstanding! They are always going above and beyond, before ending the chat they always ask if there is anything else they can assist me with and they always have that perfect customer service attitude! I almost look forward to an issue arising just so I can chat with them!”
Mark L – Mr. Handyman
“Very efficient and well thought out program. Portal is very easy to get a knack for and I am certain I am just touching the surface of what my phones can do for my business.”
WHAT WE DO
Technically certified VoIP professionals and communication consultants
We’re not here to sell you, we’re here to help you
We could go on all day, but we’re less interested in selling you on us than we are in helping you make the most of your customer interactions while reducing operational cost.
Let’s take the next step and have us give you a quote. There’s no obligation. We won’t pester you to close the deal. We just want the opportunity to show you how we can help you by upgrading your phone system.
