Capabilities by need

Call Routing

Get every caller to the right person the first time: an automated call menu in your own voice, routing that follows your business hours, forwarding to any phone, and coverage that switches automatically at closing time.

18 capabilities across the Clarity Voice platform.

Talk to a specialist All capabilities

Management, AI, and Analytics

Easy Routing Changes

Type a Greeting, Hear It Spoken

Call Center & Queuing

Call Queues

See Which Line a Caller Came In On

Show Each Team Only Its Own Lines

The Greeting Callers Hear First

Answer Emergency Lines First

A Heads-Up Before You Answer a Queue Call

Front Desk Call Manager

Revenue Protection & Smart Routing

Automated Call Menu (Auto Attendant)

Voice AI Receptionist

Business Hours & After-Hours Routing

Forward Calls Anywhere

A Different Ring for Each Line

Custom Hold Music / Messages

Mobility & Remote Work

Ring My Phones in Order

Network, Reliability & Security

Calls Forward During an Outage

Voicemail, Fax & Everyday Desk Features

Callers Can Skip Voicemail

Frequently asked questions

QUESTION: What happens to calls when we are closed?

ANSWER: Routing switches automatically at closing time, sending calls to an answering service, the on-call person, an after-hours message, or the Voice AI Receptionist, which welcomes the caller and connects them to the right on-call person. No one has to remember to flip anything.

QUESTION: Can callers choose a department instead of waiting for a transfer?

ANSWER: Yes. The automated call menu greets callers and routes them by their own choice: press one to order, two for hours, or straight to service, parts, or sales. That cuts transfer time.