Capabilities by need
Call Center
Rush-hour tools without big-call-center complexity: callers held in line fairly, callbacks instead of hold, live visibility for whoever runs the floor, and reports that show exactly how the rush went.
18 capabilities across the Clarity Voice platform.
Management, AI, and Analytics
Call Center & Queuing
Voicemail, Fax & Everyday Desk Features
Frequently asked questions
QUESTION: Do we need to be a call center to use these features?
ANSWER: No. They are sized for the front desk, the dispatch office, and the order counter, anywhere more calls come in than people can answer at once.
QUESTION: How do callers avoid waiting on hold?
ANSWER: With callback, callers keep their place in line and get called back when someone is free. No hold music, no hanging up and dialing a competitor.
QUESTION: Can managers see call activity as it happens?
ANSWER: Yes, two ways: a live dashboard on the big screen in the office, and a live panel on a manager's own screen showing who is on a call, who is free, and how long callers are waiting.