Capabilities by need
AI-Powered
AI on a business phone system does two different jobs. Genie understands calls after they happen, producing transcripts, summaries, sentiment, and customer-satisfaction scores on every recording. The Voice AI Receptionist answers live, in a natural voice, when your team cannot pick up.
6 capabilities across the Clarity Voice platform.
Management, AI, and Analytics
Revenue Protection & Smart Routing
Voicemail, Fax & Everyday Desk Features
Frequently asked questions
QUESTION: What is AI actually used for in a business phone system?
ANSWER: Two things: reviewing calls and answering them. Call review means every recorded conversation is transcribed, summarized, and scored so managers coach from data instead of listening to hours of audio. Answering means the Voice AI Receptionist, configured around your business, picks up, welcomes the caller, and connects them to the right person.
QUESTION: Do I have to listen to call recordings to get value from this?
ANSWER: No. The AI summarizes and scores calls automatically, so you review dashboards and summaries and only open the full recording when a specific call needs attention.
QUESTION: Will callers know they are talking to an AI?
ANSWER: The Voice AI Receptionist speaks naturally and identifies itself honestly. The goal is a caller who got what they needed, not one who feels tricked.